Terms and Conditions
For safety reasons, children must be accompanied by an adult; Except in the case of groups of children (schools, atl, associations …) where the minimum ratio is one adult responsible for every 10 children.
Passengers with special needs, with temporary or permanent physical disability (sensory or motor disabilities, mental or other disability) must be properly accompanied by a caregiver during the event.
Wheelchairs and non-electrical equipment can be moved manually on board the vessel.
All our vessels have the necessary safety equipment required by law.
All vessels are inspected and certified by the competent authorities.
Dolphin Bay has all insurance required by law, including passenger protection insurance.
Reservations on an exclusive basis are considered as reserved after the payment of 20% of the service total price.
The 80% left of the booking, must be paid 72h before service date. Only then reservation will be considered effective.
Reservations for other tours or services are only considered effective after 100% of the service has been paid.
If the payment conditions are not respected, Dolphin Bay has the right to cancel the service, without any compensation and/or refund to the customer.
For facts that are not attributable to us, such as weather conditions, for security reasons, or for other reasons beyond our control, Dolphin Bay reserves the right to cancel any service, guaranteeing the customer a credit for the value of the event or service paid out.
In case of cancellations by the customer up to 72 hours before the date of the tour/service, Dolphin Bay retains 20% of the service value (deposit paid).
In case of cancellations by the customer up to 48 hours before the date of the tour/service, Dolphin Bay retains 80% of the total value of the service.
In case of cancellations by the customer within 48 hours before the tour / service, Dolphin Bay retains 100% of the total amount.
Always try to use clothing suitable for the service day, depending on climate conditions.
Prioritize using of anti slippery and comfortable shoes.
Always use protection for your head and skin like a good suncream and cup.